Foundation Debt Resolution, LLC, doing business as The Home Programs (“we,” “us,” or “our”), respects your privacy. This policy explains what information we collect, how we use it, who we share it with, and the choices you have.
1. Information we collect
We collect information you provide to us directly, information generated as you use our services, and information from third parties that help us serve you.
Information you give us
- Account information. Name, email, phone number, and address you submit when you enroll, sign documents, or update your account in the customer portal.
- Financial profile. Information your home agent collects in order to match you with the right program — for example, your income range, housing situation, savings, credit tier, and debt enrolled.
- Identity and signature information. When you sign legal documents, we record your typed name, the IP address the signature was made from, the device user agent, and the date and time.
- Payment information. Banking information required to set up debits for enrollment payments. Payment information is processed by our PCI-compliant payment processors; we do not store full bank account numbers on our own systems.
- Communications. Messages, voicemails, and records of calls between you, your home agent, and our customer service team.
Information generated as you use our services
- Usage data. Pages visited, listings saved, quiz responses, milestones reached, and other interactions in the customer portal.
- Device data. IP address, browser type, device type, operating system, referring URL, and similar technical information.
- Cookies and similar technologies. See “Cookies and analytics” below.
Information from third parties
- Credit-reporting agencies. When your enrolled program includes credit monitoring, we receive your credit score and tradeline data on a recurring basis from credit-reporting partners.
- Real estate data providers. Property listings, comps, and home photos we surface inside the portal come from MLS-connected data partners.
- Marketing partners. If you reached us through an affiliate or lead-generation partner, we may receive your contact information and the topic that led you to us.
2. How we use information
- To deliver the program you enrolled in.
- To process payments and authorize debits you set up.
- To communicate with you about your account, milestones, and changes that affect your enrollment.
- To match you to homes, lenders, brokers, and educational resources that fit your situation.
- To produce signed legal documents and store them so they remain available to you.
- To improve our products — including measuring which features and explanations actually help our customers reach their goals.
- To prevent fraud, secure our systems, and meet legal and regulatory requirements.
3. How we share information
We do not sell your personal information. We share it only as needed to deliver our services:
- Service providers. Vendors that host our infrastructure, send our email, process payments, deliver SMS, generate documents, and run analytics on our behalf — all under written agreements that limit how they may use your data.
- Lenders, brokers, and real estate partners. When you ask us to make an introduction, we share the information needed to evaluate or serve you.
- Credit-reporting agencies. Only with your authorization, and only the information required to deliver the enrolled service.
- Affiliated entities. Companies under common ownership, including Foundation Debt Resolution, LLC, under the same protections described in this policy.
- Legal and safety. When required by law, subpoena, court order, or to protect the rights, property, or safety of our customers, our team, or the public.
- Business transfers. In connection with a merger, financing, or sale of assets, subject to confidentiality protections.
4. Cookies and analytics
We use cookies, local storage, and similar technologies to keep you signed in, remember your preferences, measure how our pages perform, and protect against abuse. We use first-party analytics and limited third-party advertising tools (such as Google Ads) to measure marketing effectiveness. You can disable cookies in your browser settings; some portal features may not work correctly without them.
5. SMS and email communications
By providing your phone number, you consent to receive transactional messages about your account (appointment reminders, document signing prompts, payment confirmations) and, separately, marketing messages if you opted in. Reply STOP to any text to opt out of marketing messages. Message and data rates may apply. You can manage email preferences from any message we send.
6. Your choices and rights
You can review and update your name and contact information from the Account settings page in the customer portal. For other requests, call us at (833) 777-3323.
- Access. Ask for a copy of the personal information we have on file for you.
- Correction. Ask us to fix information that is inaccurate.
- Deletion. Ask us to close your account and delete the personal information we’re no longer required to keep.
- Opt-out of sale or sharing. We do not sell or share personal information for cross-context behavioral advertising as those terms are defined under California law.
- Authorized agent. An authorized agent can submit a request on your behalf with verifiable proof of authority.
We may need to verify your identity before fulfilling a request. For your security, account deletion and full data exports are handled over the phone.
7. Data retention
We keep information for as long as you have an active account, and afterward as needed to comply with legal, tax, accounting, and audit obligations — including the long retention periods that apply to signed legal documents, financial transactions, and credit-related records.
Support chat transcripts. Conversations you have with the in-portal support assistant and our customer service team are retained until you ask us to delete them. To request deletion of your chat history, call us at (833) 777-3323.
8. Security
We use industry-standard technical and organizational measures to protect your information, including encryption in transit, access controls, audit logging, and vetted infrastructure providers. No system is perfectly secure. If we ever experience a breach that affects you, we will notify you in accordance with applicable law.
9. Children
Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided information to us, call us at (833) 777-3323 and we will delete it.
10. Changes to this policy
We may update this policy from time to time. When we do, we will revise the “Last updated” date at the top. If changes are material, we will provide additional notice — for example, by email or by a banner in the portal.
11. Contact us
Foundation Debt Resolution, LLC
d/b/a The Home Programs
7533 S Center View Ct, Ste N, West Jordan, UT 84084
Phone: (833) 777-3323
Customer service and privacy requests are handled by phone at the number above.
This page describes our current practices. It is not legal advice. We recommend reviewing it with qualified counsel before relying on the specifics for compliance.